Stop running on prayer and WhatsApp.
Seven specific things break in every window-coverings workshop — leads lost in chat, measurements misread, fabric promised twice, Fridays eaten by Tally. Here's the fix for each.
↑ Twelve hours of "where did that go?"
- PAIN 01 · THE FORGOTTEN LEAD
“The customer's number scribbled on a quote envelope. Lost by Tuesday.”
CURE · 09:14AcallerAnita+91 98…2 rollersINQLumara< 30 secfrom ring to assignedcure 01 / 07Captured in 30 seconds, before the call ends.
Four fields, four seconds each. No yellow sticky notes. No "let me find a pen".
The pain in detail- Notebook page or back of a quotation
- Customer details retold three times to three teammates
- 40% of leads forgotten in the first 24 hours
The cure in detail- Inquiry captured during the call, with deterministic ID (INQ/2026/0124)
- Auto-assigned to the right Sales Executive by branch + load
- Customer gets a confirmation SMS before they hang up
- PAIN 02 · THE WRONG MEASUREMENT
“Handwritten dimensions misread on Day 8 — re-fabrication, re-visit, lost margin.”
CURE · 11:4212 minfor an 8-window flatcure 02 / 07Structured capture on the customer's floor, photographed per window.
Offline-first. Eight windows, twelve minutes, every dimension photographed.
The pain in detail- Paper notebook with illegible handwriting
- Photos scattered across the executive's WhatsApp
- Customer asks "how much?" — answer arrives tomorrow
The cure in detail- Structured per-window capture; mount type, motorisation, fabric
- Photos attached to each window, synced when WiFi returns
- On-site price shown immediately, with pre-approved discount band
- PAIN 03 · THE QUOTE THAT LOST THE DEAL
“Excel quote on Day 4. Customer already signed with the shop that quoted same evening.”
CURE · 14:08QUO/2026/0091deliveredRcustomer< 90 secfrom approve to deliveredcure 03 / 07A branded GST-correct PDF lands on WhatsApp in 90 seconds.
Built from the published catalog, signed, sent. The customer reads it on the train home.
The pain in detail- Excel quotation built from scratch, 30–40 minutes
- Sent over email, customer never opens it
- Revisions overwrite the previous version — no audit trail
The cure in detail- Catalog-priced line items with GST split (CGST/SGST/IGST)
- Server-generated PDF — branded, signed, branded
- WhatsApp delivery with read receipt, revisions versioned
- PAIN 04 · THE FABRIC PROMISED TWICE
“Same lot quoted to two customers. One gets it, one waits 6 weeks for the next shipment.”
CURE · 17:30ORDER · ORD/2026/00128ACCEPTEDcustomer · today0 seclag between order and reservationcure 04 / 07Stock soft-locks the second the customer says yes.
Order becomes a binding contract. Advance invoice fires. Procurement alerts if anything is short.
The pain in detail- "Let me check inventory and revert" calls
- Same fabric promised to two customers
- Advance invoice typed manually that evening
The cure in detail- Soft-lock on the required fabric/motors/accessories
- Auto-generated GST-correct advance invoice
- Procurement alert fires if any line is below threshold
- PAIN 05 · THE INVISIBLE BOTTLENECK
“Stitching falls behind for 6 hours. Sales finds out from the customer's angry call.”
CURE · Day 3–6CUTfabric cut to specSTITCHedges hemmedASSEMBLYmech + tubeINSPECTQC sign-offPACKcrate + label−22%inspect dwell-time, week 12cure 05 / 07Bar-coded WOs through five stages — bottleneck visible upstairs in real time.
Cut → Stitch → Assembly → Inspect → Pack. Production Manager sees the bottleneck before it forms.
The pain in detail- Paper job cards, lost between benches
- Sales Manager walks to the floor to check status
- Defects discovered at packing — too late to recover the day
The cure in detail- One bar-coded sheet per item, queued to the right stage
- Real-time board — cycle time and bottleneck visualised
- Defects logged with photo at the bench, WO held immediately
- PAIN 06 · THE FITTER'S WASTED TRIP
“Fitter drives 30 km back to the shop just to drop a signed install sheet.”
CURE · Day 8~18/weekfitter round-trips eliminatedcure 06 / 07Customer signs on the phone. Order closes before the truck leaves.
Photos uploaded in the background. Signature captured on-site. Final invoice fires automatically.
The pain in detail- Fitter returns to the shop to drop a signed sheet
- Final invoice typed up next morning
- Customer satisfaction survey, if at all, on email two weeks later
The cure in detail- Today's installs sorted by drive time, map links pre-loaded
- Photos + signature attached to the order, instantly visible
- Final invoice auto-issued, on WhatsApp before the truck leaves
- PAIN 07 · THE FRIDAY THAT TALLY ATE
“Six hours every Friday re-typing invoices into Tally. GST mismatches found Monday.”
CURE · Friday 17:42LUMLumara{customer · invoice · payment}TALTally−84%reconciliation timecure 07 / 07Customer + invoice + payment pushed automatically. Friday is for the kids.
The on-prem connector listens, retries, and surfaces fixable errors. Friday reconciliation is now coffee.
The pain in detail- Re-entering 50+ invoices into Tally every Friday
- GST rounding mismatches investigated by hand
- AR ageing pivot built fresh in Excel each month
The cure in detail- Customer + invoice + payment XML-pushed to Tally Prime
- Failed jobs retry; missing mappings show fixable error messages
- AR ageing always-on, exportable to PDF/CSV in one click
Seven pains. One screen. Same subscription.
No "Pro tier" for the production board. No add-on for Tally sync. The seven cures aren't a roadmap — they're shipping today.
The customer's number scribbled on a quote envelope. Lost by Tuesday.
Handwritten dimensions misread on Day 8 — re-fabrication, re-visit, lost margin.
Excel quote on Day 4. Customer already signed with the shop that quoted same evening.
Same lot quoted to two customers. One gets it, one waits 6 weeks for the next shipment.
Stitching falls behind for 6 hours. Sales finds out from the customer's angry call.
Fitter drives 30 km back to the shop just to drop a signed install sheet.
Six hours every Friday re-typing invoices into Tally. GST mismatches found Monday.
See it cure your workshop.
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