WHERE IT BREAKS · WHERE LUMARA FIXES IT

Stop running on prayer and WhatsApp.

Seven specific things break in every window-coverings workshop — leads lost in chat, measurements misread, fabric promised twice, Fridays eaten by Tally. Here's the fix for each.

14 workshopscurrently running Lumara across India
BEFORE · A TYPICAL TUESDAY

↑ Twelve hours of "where did that go?"

  1. PAIN 01 · THE FORGOTTEN LEAD

    The customer's number scribbled on a quote envelope. Lost by Tuesday.

    CURE · 09:14
    A
    caller
    Anita
    +91 98…
    2 rollers
    INQ
    Lumara
    < 30 sec
    from ring to assigned
    cure 01 / 07

    Captured in 30 seconds, before the call ends.

    Four fields, four seconds each. No yellow sticky notes. No "let me find a pen".

    The pain in detail
    • Notebook page or back of a quotation
    • Customer details retold three times to three teammates
    • 40% of leads forgotten in the first 24 hours
    The cure in detail
    • Inquiry captured during the call, with deterministic ID (INQ/2026/0124)
    • Auto-assigned to the right Sales Executive by branch + load
    • Customer gets a confirmation SMS before they hang up
  2. PAIN 02 · THE WRONG MEASUREMENT

    Handwritten dimensions misread on Day 8 — re-fabrication, re-visit, lost margin.

    CURE · 11:42
    1,540 mm1,8008 windows, 12 min
    12 min
    for an 8-window flat
    cure 02 / 07

    Structured capture on the customer's floor, photographed per window.

    Offline-first. Eight windows, twelve minutes, every dimension photographed.

    The pain in detail
    • Paper notebook with illegible handwriting
    • Photos scattered across the executive's WhatsApp
    • Customer asks "how much?" — answer arrives tomorrow
    The cure in detail
    • Structured per-window capture; mount type, motorisation, fabric
    • Photos attached to each window, synced when WiFi returns
    • On-site price shown immediately, with pre-approved discount band
  3. PAIN 03 · THE QUOTE THAT LOST THE DEAL

    Excel quote on Day 4. Customer already signed with the shop that quoted same evening.

    CURE · 14:08
    QUO/2026/0091
    delivered
    R
    customer
    < 90 sec
    from approve to delivered
    cure 03 / 07

    A branded GST-correct PDF lands on WhatsApp in 90 seconds.

    Built from the published catalog, signed, sent. The customer reads it on the train home.

    The pain in detail
    • Excel quotation built from scratch, 30–40 minutes
    • Sent over email, customer never opens it
    • Revisions overwrite the previous version — no audit trail
    The cure in detail
    • Catalog-priced line items with GST split (CGST/SGST/IGST)
    • Server-generated PDF — branded, signed, branded
    • WhatsApp delivery with read receipt, revisions versioned
  4. PAIN 04 · THE FABRIC PROMISED TWICE

    Same lot quoted to two customers. One gets it, one waits 6 weeks for the next shipment.

    CURE · 17:30
    ORDER · ORD/2026/00128
    ACCEPTED
    customer · today
    0 sec
    lag between order and reservation
    cure 04 / 07

    Stock soft-locks the second the customer says yes.

    Order becomes a binding contract. Advance invoice fires. Procurement alerts if anything is short.

    The pain in detail
    • "Let me check inventory and revert" calls
    • Same fabric promised to two customers
    • Advance invoice typed manually that evening
    The cure in detail
    • Soft-lock on the required fabric/motors/accessories
    • Auto-generated GST-correct advance invoice
    • Procurement alert fires if any line is below threshold
  5. PAIN 05 · THE INVISIBLE BOTTLENECK

    Stitching falls behind for 6 hours. Sales finds out from the customer's angry call.

    CURE · Day 3–6
    CUTfabric cut to spec
    STITCHedges hemmed
    ASSEMBLYmech + tube
    INSPECTQC sign-off
    PACKcrate + label
    −22%
    inspect dwell-time, week 12
    cure 05 / 07

    Bar-coded WOs through five stages — bottleneck visible upstairs in real time.

    Cut → Stitch → Assembly → Inspect → Pack. Production Manager sees the bottleneck before it forms.

    The pain in detail
    • Paper job cards, lost between benches
    • Sales Manager walks to the floor to check status
    • Defects discovered at packing — too late to recover the day
    The cure in detail
    • One bar-coded sheet per item, queued to the right stage
    • Real-time board — cycle time and bottleneck visualised
    • Defects logged with photo at the bench, WO held immediately
  6. PAIN 06 · THE FITTER'S WASTED TRIP

    Fitter drives 30 km back to the shop just to drop a signed install sheet.

    CURE · Day 8
    CUSTOMER SIGNATURE · ORDER CLOSED
    ~18/week
    fitter round-trips eliminated
    cure 06 / 07

    Customer signs on the phone. Order closes before the truck leaves.

    Photos uploaded in the background. Signature captured on-site. Final invoice fires automatically.

    The pain in detail
    • Fitter returns to the shop to drop a signed sheet
    • Final invoice typed up next morning
    • Customer satisfaction survey, if at all, on email two weeks later
    The cure in detail
    • Today's installs sorted by drive time, map links pre-loaded
    • Photos + signature attached to the order, instantly visible
    • Final invoice auto-issued, on WhatsApp before the truck leaves
  7. PAIN 07 · THE FRIDAY THAT TALLY ATE

    Six hours every Friday re-typing invoices into Tally. GST mismatches found Monday.

    CURE · Friday 17:42
    LUM
    Lumara
    {customer · invoice · payment}
    TAL
    Tally
    −84%
    reconciliation time
    cure 07 / 07

    Customer + invoice + payment pushed automatically. Friday is for the kids.

    The on-prem connector listens, retries, and surfaces fixable errors. Friday reconciliation is now coffee.

    The pain in detail
    • Re-entering 50+ invoices into Tally every Friday
    • GST rounding mismatches investigated by hand
    • AR ageing pivot built fresh in Excel each month
    The cure in detail
    • Customer + invoice + payment XML-pushed to Tally Prime
    • Failed jobs retry; missing mappings show fixable error messages
    • AR ageing always-on, exportable to PDF/CSV in one click
ALL SEVEN PAINS — ONE SCREEN

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